Refund policy

ANÉTIEL— Return & Refund Policy

Last updated: October 22, 2026

At ANÉTIEL, we want you to love every piece you receive. If something isn’t right with your order, we’re here to help.

14-Day Return Policy

We accept return requests for eligible items within 14 calendar days of delivery.

To qualify for a return, your item must be:

• Unworn, unused, and in its original condition.
• Free from damage, scratches, alterations, or signs of wear.
• Returned with its original packaging and any included accessories.
• Accompanied by proof of purchase or an order number.

Return requests must be approved by Urban Allure before items are shipped back.

Non-Returnable Items

For hygiene and product safety reasons, earrings are final sale unless they arrive damaged, defective, or incorrect, or a return is otherwise required by law.

Gift cards, personalized items, and products clearly marked final sale at the time of purchase are also not eligible for discretionary returns.

How to Request a Return

To request a return, contact us within 14 days of delivery at:

support@anetiel.com

Please include your order number, the item you wish to return, and the reason for your request.

If your return is approved, we’ll provide instructions and the appropriate return address. Please do not send items back without authorization, as unauthorized returns may not be accepted.

Approved returns must be shipped within 7 calendar days of receiving return instructions, unless we agree otherwise.

Return Shipping

For returns due to a change of mind, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, Urban Allure will arrange an appropriate resolution at no additional cost to you, including return shipping where necessary.

Original shipping charges are generally non-refundable for discretionary returns, except where required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, missing, or incorrect item, contact us as soon as possible, preferably within 7 days of delivery, so we can investigate promptly.

Include your order number and clear photos of the item and packaging when available.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution. Your statutory consumer rights are not limited by our request for prompt notification or supporting photos.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days after approval. Your bank or payment provider may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact our customer support team.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, please contact us to discuss return eligibility and place a new order for your preferred item.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We’ll do our best to accommodate your request, but cancellation is not guaranteed once an order has entered processing or shipped.

If an order cannot be canceled, any available return options will be determined under this policy and applicable law.

Lost or Undelivered Packages

If your tracking indicates a delivery problem or your order has not arrived within the expected timeframe, please contact us with your order number.

We’ll investigate with the shipping carrier and fulfillment provider and arrange an appropriate resolution based on the circumstances and applicable consumer protection laws.

Contact Us

For questions about returns, refunds, or order issues, contact:

ANÉTIEL Customer Support

Email: support@anetiel.com

We appreciate your support and thank you for shopping ANÉTIEL.